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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ellis Monroe

Ellis Monroe

April 3, 2026

5  out of  5
rating by Ellis Monroe
"Janet and the whole team will do everything in their power to give you the best price for the coverage you need, the customer service is unmatched!"
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Frank Doyle

April 3, 2026

5  out of  5
rating by Frank Doyle
"Been with state farm for over 40 years could be happyer"
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Ta'Nira Newton

April 2, 2026

5  out of  5
rating by Ta'Nira Newton
"My insurance coverage with State Farm has been good so far! Janet is very helpful and she provides a lot of knowledge about what she does."
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Michelle A Easley

March 31, 2026

5  out of  5
rating by Michelle A Easley
"All of the staff members are sincerely nice, friendly, patient, helpful and supportive. They never hesitate to resolve any questions, concerns or issues that you may have. My experience is genuine. The staff handles your tasks smoothly and professionally. I'm very pleased with Chris Otis's State Farm office. Especially with the time and attention that they take to make sure you're happy and satisfied. They make you feel like family. I truly love this office in how they take care of me."
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Randy Mccoy

March 30, 2026

5  out of  5
rating by Randy Mccoy
"Excellent service and professional!!!"
We responded:
"Thank you, Randy! "
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Randy Marshall

March 30, 2026

5  out of  5
rating by Randy Marshall
"I have been a client at Chris Otis’ office for over 38 years. His staff has always been polite n attentive n helpful. I want to single out Janet who has been particularly helpful."
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Karen Cadwell

March 26, 2026

5  out of  5
rating by Karen Cadwell
"Been with Chris Otis about 30 years, Excellent!! Prices good, quick to help you with any of your needs! Office personnel very efficient and helpful, especially Janet & Jessica, they’re great!! Thanks for everything"
We responded:
"Thanks, Karen - thanks for your great review! "
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Kim Adams

March 18, 2026

4  out of  5
rating by Kim Adams
"The customer service is great. Chris and his staff are friendly, knowledgeable, and informative."
We responded:
"Thank you, Kim. I appreciate your great review! "
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Orestes Pena

March 4, 2026

5  out of  5
rating by Orestes Pena
"Great service. Been with this insurance for years."
We responded:
"Thanks for your great review and loyalty, Orestes! "
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Janice Ryan

March 2, 2026

5  out of  5
rating by Janice Ryan
"Excellent, efficient and wonderful customer service."
We responded:
"Janice, thank you! "
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Nancy Wayne

February 11, 2026

5  out of  5
rating by Nancy Wayne
"Janet was a pleasure and professional to work with and she was able to resolve my problem."
We responded:
"Janet's the best - thanks for sharing your experience, Nancy!"
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Lindsey Juliano

February 10, 2026

5  out of  5
rating by Lindsey Juliano
"Kind and knowledgeable staff. Rates are great! Highly recommend this State Farm Office!"
We responded:
"Thanks for the feedback, Lindsey! "
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Steve Roberts

February 10, 2026

5  out of  5
rating by Steve Roberts
"I wish I could give Chris a higher score. I had a claim, major car accident. WOW he blew me away. No hassle, far exceeded my expectations."
We responded:
"Thanks for the feedback Steve, You and Judy are a pleasure"
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Christina Hayes

February 10, 2026

5  out of  5
rating by Christina Hayes
"I have been with State Farm for years. Chris and his team treat you like family and are always available to answer any questions that you may have. His team works their magic to get you the best rates possible. I highly recommend Chris Otis and his team for any of your insurance needs!"
We responded:
"Christina, appreciate your loyalty to State Farm and my agency!"
Profile photo of Ana Arango

Ana Arango

February 7, 2026

5  out of  5
rating by Ana Arango
"My experience with my State Farm insurance Chris Otis, agent Janet has been very positive. She consistently provides professional, clear, and efficient service, answering my questions promptly and courteously. I highly recommend them for her excellent customer service and commitment to their clients. ⭐⭐⭐⭐⭐"
We responded:
"Ana, so glad Janet was able to help you - I appreciate your business and loyalty all these years! CJO"
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jackriley1001

February 4, 2026

4  out of  5
rating by jackriley1001
"Have had a great experience since switching to state farm for my auto and renters insurance"
We responded:
"Thanks for the wonderful feedback!"
Profile photo of Tony P

Tony P

February 3, 2026

5  out of  5
rating by Tony P
"Everyone here at Chris Otis’s office are amazing ! Everyone goes out of their way to help you with all your insurance needs , I want to give a huge shout out to Janet and Jessica for being such professional and courteous workers !! And also a shout out to Chris Otis !! Such an amazing insurance company to be with !! We would highly recommend this insurance company !!"
We responded:
"Hi, Tony. Thanks for taking the time to share your positive experience. We truly appreciate it!"
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Jen Nguyen

December 4, 2025

5  out of  5
rating by Jen Nguyen
"I had a wonderful experience at this office. They were very kind and professional. I'm very grateful for the great service and support. Highly recommend!"
We responded:
"Jen, thank your for taking the time to give us such a great review!"
Profile photo of E.Salvador Ramirez Vasquez

E.Salvador Ramirez Vasquez

November 28, 2025

5  out of  5
rating by E.Salvador Ramirez Vasquez
"Staff are always helpful and knowledgeable. I would recommend that anyone who is looking for an insurance office go through them."
We responded:
"I appreciate your reaching back to give us a great review!"
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Daniel Leahey

November 26, 2025

5  out of  5
rating by Daniel Leahey
"Great people Great support Always there with answers"
We responded:
"Thank you, Daniel. We appreciate you choosing us to take care of your insurance program! - Chris O "
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Jose Guaz

November 26, 2025

5  out of  5
rating by Jose Guaz
"Muy buena"
We responded:
"Gracias, Jose! - CJO"
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Joe Naioti

November 19, 2025

5  out of  5
rating by Joe Naioti
"Been a customer for many years the Chris Otis State Farm branch has been very helpful finding the best prices and getting coverage if there was a problem"
We responded:
"Thanks Joe - I appreciate you taking the time to give you kind feedback!"
Profile photo of Tatia Salisbury

Tatia Salisbury

November 12, 2025

5  out of  5
rating by Tatia Salisbury
"Car insurance"
We responded:
"Tatia - Thank you! Appreciate your 5 star review!"
Profile photo of Lisa Lessun

Lisa Lessun

October 31, 2025

5  out of  5
rating by Lisa Lessun
"I’ve been with Chris and his State Farm team for nearly 40 years, and they have been consistently outstanding. Chris and his staff are knowledgeable, friendly, and always ready to help with any questions or claims. They go above and beyond to make sure everything is handled smoothly and that I understand all my options. It’s rare these days to find such personal, reliable service, combined with genuine care for their clients. I always feel confident, knowing my insurance is in their hands. Highly recommend Chris and his team!"
We responded:
"Thanks, Lisa! 40 years?! That's a lot of loyalty! Glad to have you part of our State Farm Family! "
Profile photo of Debbie Spataro

Debbie Spataro

October 20, 2025

5  out of  5
rating by Debbie Spataro
"I have had State Farm insurance for over 50 years. My parents had it and my grandparents. Since I have been a customer of Chris Otis office in Liverpool I have really come to understand how important the coverage on my home and auto is. Thank you to Chris, Jessica, Janet and team for protecting our family! I highly recommend them for their honesty, integrity and sincerity. The customer service is genuine! Sincerely, Dave & Debbie Spataro"
We responded:
"Debbie, 50+ years?! You’ re more like State Farm family at this point! Thanks for your review. "